Refund Policy

Non-Refundable Services

The following services are strictly non-refundable:

  • API services once approved, activated and used.
  • Payments made for one-time setup, onboarding, or integration fees.
  • Refund requests due to changes in business operations after payment.
  • Partial usage of API credits does not entitle clients to a refund.

Refund Eligibility

Refunds will only be processed under the following circumstances:

  • Incorrect Payment Deduction – If a client is charged incorrectly due to a system error, E-WORLD DIGIFINTEL PVT LTD will verify and process a refund.
  • Duplicate Payments – If a client makes a duplicate payment for the same service, the excess amount will be refunded upon verification.
  • Service Non-Approval – If E-WORLD DIGIFINTEL PVT LTD, the Bank, or the Service Provider does not approve the requested service, a refund will be initiated.

Exemptions from Refunds

  • Client Errors: E-WORLD DIGIFINTEL PVT LTD will not process refunds for payments made in error, incorrect account details, or API misconfiguration by the client.
  • Third-Party Failures: E-WORLD DIGIFINTEL PVT LTD is not liable for any service disruptions caused by third-party providers, including banks, payment gateways, or network failures.
  • Unauthorized Usage: If an account is accessed by unauthorized parties, E-WORLD DIGIFINTEL PVT LTD is not responsible for any transactions made.

How to Request a Refund

  • Clients must email their respective Relationship Manager and copy info@digifintel.com, including transaction details and the reason for the refund request.
  • E-WORLD DIGIFINTEL PVT LTD will review and verify refund requests.
  • If approved, refunds will be processed within 90 business days and credited to the original payment method.
  • Refunds will not be issued in cash or transferred to a third-party account.

Chargeback Policy

  • Clients must contact E-WORLD DIGIFINTEL PVT LTD support before initiating a chargeback.
  • Unauthorized chargebacks may result in immediate suspension of services.
  • E-WORLD DIGIFINTEL PVT LTD reserves the right to take legal action to recover losses from fraudulent chargeback claims.
  • Any chargeback fees imposed by financial institutions will be passed on to the client.